# Narrowstack — Full Site Content for LLMs > Enterprise technology capabilities through the right people running the right technology inside your business. ## Company Overview Enterprise software vendors wrote the playbook. They kept it for themselves. Narrowstack gives it to everyone else. We serve small and mid-market businesses through two delivery motions — Services and Managed — and three products: Narrowstack Core, Narrowstack Cloud, and Narrowstack CRM. **Services — The Right People.** Fractional operators, solution consultants, and change agents who embed inside your business and run the playbook alongside you. Enterprise companies have always had the people. Now you do too. **Managed — The Right Technology.** We manage your technology infrastructure — security, endpoints, uptime, vendors — so your team focuses on the business, not the machines. Enterprise-grade IT stewardship without the enterprise headcount. ## Methodology ### Stack Map The Stack Map is Narrowstack's institutional framework — the document of record for every engagement. It's where all your people and technology end up. It's how we define success before we start. And it's the first thing we put in front of every client we work with. It's a diagnostic, a roadmap, and a mirror all at once. Every Narrowstack engagement starts with a Stack Map. ### Flow Flow is the kanban-based operational layer — the task tracker and roadmap through which the Services team communicates measurable value in real time. It's how we show you what we're doing, what's next, and what's done. ## The Pack Creed - **Outcomes Over Outputs**: We measure success by what changed in your business, not by how busy we looked doing it. - **Measurable Value**: Every engagement ties to a number. If the number doesn't move, we adjust until it does. - **Partners Not Vendors**: We teach you the competencies. We don't create dependency. When you can run it without us, we've done our job. - **Serve Now, Capitalize Later**: We lead with generosity. The business follows the impact, not the other way around. - **References Over Renewals**: Our best growth comes from people who can't stop telling others about us. - **Matthew 7:13–14**: The narrow way. Our namesake, our operating philosophy, and the reason we do what we do. ## Service Phases ### Phase 1: The Change Agent — Fractional CIO/CTO Every transformation starts with someone who sees the full picture. Our fractional technology leaders embed in your business to: - Assess your current technology state - Align technology with business goals - Evaluate and select vendors - Build governance roadmaps - Plan and optimize technology budgets This is strategic leadership without the full-time cost. We act as a catalyst for change, not just an advisor. ### Phase 2: Program & Project Management Once the roadmap exists, someone needs to execute it. **Program Manager**: Oversees the entire portfolio of change — coordinating across multiple projects, managing dependencies, and keeping the big picture on track from kickoff through administration handoff. **Project Manager**: Drives individual implementations end-to-end. Whether it's a new CRM rollout, a website rebuild, or a marketing automation program — we manage scope, timeline, and delivery. ### Phase 3: Field-First Adoption Software doesn't fail at go-live — it fails at adoption. We deploy project managers and trainers directly into your facilities to drive real usage: - **Train-the-Trainer**: Build internal champions who can sustain the change - **End-User Training**: Hands-on workshops tailored to actual workflows - **Technical Writing**: Documentation, SOPs, and reference materials - **Process Implementation**: Embed new processes into daily operations This is boots-on-the-ground work. We don't send a PDF and wish you luck. ### Phase 4: System Administrator — The Handoff Once we stand something up, someone needs to run it. Our system administrators bridge the gap between implementation and ongoing operations. ### Technical Specialists **Data Engineer**: Build and maintain the pipelines that move your data from source to insight. Tools: Airbyte, dbt, PostgreSQL, Snowflake, BigQuery, Python. **Analytics Engineer**: Transform raw data into dashboards and reports that your team actually trusts and uses. Tools: Power BI, Tableau, Metabase. **Software Engineer**: Custom applications, integrations, and automations built to fit your workflows. Tools: React, Python, PostgreSQL. **Cloud Architect**: Design, deploy, and manage infrastructure on any major cloud — AWS, Azure, Google Cloud — or self-host with Narrowstack Cloud. **IT Administrator**: Keep the lights on — endpoint management, email security, user administration, and help desk support. ## Products ### Narrowstack Core The enterprise data stack. Open source. Built for you. The full stack for the SMB that deserves enterprise data capability without the enterprise price tag. Includes Airbyte ingestion, dbt transformation, PostgreSQL or ClickHouse warehouse, and Metabase dashboards. AI ready. Hosted version and self-hosted options available. ### Narrowstack Cloud Own your infrastructure. Stop paying rent. Most businesses are renting their technology from software enterprise — paying monthly fees for tools they don't fully control, on servers they'll never own. Narrowstack Cloud gives you infrastructure independence. Includes: - Hetzner-based infrastructure with Cloudflare and Traefik routing - Managed Docker deployments - Data platform hosting for Narrowstack Core - Custom application hosting - Monitoring, backups, and uptime management ### Narrowstack CRM The growth platform built for the way SMBs actually operate. Full CRM and marketing platform — pipelines, automations, email, SMS, reputation management, scheduling. Not Salesforce. Not HubSpot. Not six figures to implement. ## Managed IT Services For businesses that need ongoing IT operations: - Remote Monitoring & Management — We watch your infrastructure 24/7 - Endpoint Security — SentinelOne-powered protection on every device - Email Security & Protection — Because most breaches start in the inbox - Backup & Disaster Recovery — Acronis-powered backups with tested recovery - Help Desk Support — Real people, fast responses - Vendor Management — We manage your technology vendors so you don't have to - Device Management — Hardware inventory, patching, mobile device management - User Administration — Onboarding, offboarding, permissions, and access management ## Engagement Model - Fractional: Part-time strategic leadership (CIO/CTO level) - Project-based: Scoped implementations with defined timelines - Staff augmentation: Engineers and administrators embedded in your team - Managed services: Ongoing IT operations on a monthly basis ## Frequently Asked Questions **Q: What size companies does Narrowstack work with?** A: We primarily serve small and mid-market businesses — typically 50 to 2,000 employees — who need senior technology talent but can't justify or find full-time hires. **Q: How is Narrowstack different from a staffing agency?** A: We're not a staffing agency. Our people are Narrowstack team members — managed, trained, and accountable to us. Every engagement comes with the Stack Map, the Flow methodology, and a Narrowstack-employed operator running it. You get the people and the playbook. **Q: What is a Stack Map?** A: The Stack Map is how every Narrowstack engagement begins. It's a full diagnostic of your people, technology, and data — mapped against your business outcomes. It tells us where you are, where you want to go, and exactly what it will take to get there. Most clients say it's the most clarity they've ever had about their technology. And we offer it before we ask you to sign anything. **Q: What industries do you serve?** A: We serve businesses across industries including field services, construction, energy, healthcare, professional services, and manufacturing. Our approach is industry-agnostic but we have deep expertise in field service operations. **Q: How quickly can you start?** A: Most engagements begin within 1-2 weeks. For urgent needs, we can often have someone embedded within days. **Q: What does "field-first adoption" mean?** A: It means we physically deploy trainers and project managers to your job sites, offices, and facilities. We believe software adoption happens in the field, not in a webinar. We train your people where they work, on the tools they'll actually use. **Q: Can you take over from a failed implementation?** A: Yes. We frequently step into projects that have stalled or failed — re-scoping, re-training, and driving them to completion. **Q: Do you provide ongoing support after implementation?** A: Absolutely. Our System Administrator role is specifically designed for the handoff. We can provide ongoing administration, monitoring, and support on a fractional or managed services basis. ## Contact - Website: https://narrowstack.com - Book a meeting: https://narrowstack.com/meet - Get your Stack Map: https://narrowstack.com/start